Privacy Policy

1. Introduction

TenGen Inc. (hereinafter referred to as "we" or "our company") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in our "Tokyo Tourist Online Clinic (TTOC)" service (hereinafter referred to as "this Service").

This Service is an online medical consultation service for foreign travelers visiting Tokyo, and the appropriate handling of personal information is our top priority.

2. Methods of Collecting Personal Information

We collect personal information through the following methods:

• Information input during online consultation booking
• Medical questionnaire completion
• Medical consultation via video call
• Information from contact forms

Information we collect includes:

• Name, date of birth, nationality
• Contact information (email address, phone number)
• Accommodation information (hotel name, address)
• Medical information (symptoms, medical history, current treatments)
• Payment information (credit card information, etc.)

3. Purpose of Collecting and Using Personal Information

The purposes for which we collect and use personal information are as follows:

• To provide and operate this Service
• To enable appropriate diagnosis and treatment recommendation by physicians
• To deliver treatments
• To respond to user inquiries
• To improve and develop our services
• To fulfill legal obligations

4. Third-Party Disclosure of Personal Information

We will not provide personal information to third parties without the user's prior consent, except in the following cases:

• When required by law
• When necessary to protect human life, body, or property and it is difficult to obtain the person's consent
• When providing information to medical providers (Nihonbashi Cloud Clinic) for physician consultation
• When providing minimum necessary information to delivery companies for treatment delivery

5. Security Management of Personal Information

We implement necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to ensure the secure management of personal information. Specifically:

• Use of SSL encrypted communication
• Implementation of access controls
• Regular security audits
• Employee education on personal information protection

6. Disclosure, Correction, and Suspension of Use of Personal Information

When requested by the person to disclose, correct, or suspend the use of personal information, we will respond appropriately in accordance with the law.

However, if disclosure would fall under any of the following cases, we may not disclose all or part of the information, and if we decide not to disclose, we will notify the person without delay:

• When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party
• When there is a risk of significantly interfering with the proper implementation of our business
• When it would violate other laws and regulations

7. Handling of Medical Information

This Service collects medical information necessary for medical consultation. This information:

• Is used only for appropriate diagnosis and treatment recommendation by physicians
• Is managed appropriately in accordance with Japanese medical laws and related regulations
• Is stored as medical records for a certain period
• Will not be provided to third parties without the person's consent

8. Changes to Privacy Policy

The content of this Policy may be changed without notifying users, except for matters otherwise stipulated in laws and regulations or this Policy.

For important changes, we will notify users on our website.